If a tool isn’t working the way you expect, or you simply have a question, you can contact us directly and a real person will read your message. There is no chatbot filtering support requests here. When you contact us, your message goes straight to the person who can actually help.
PixaPDF Tools is a free platform with 50+ online tools covering PDFs, images, and text. The platform grows and improves largely because people contact us when something needs attention, whether that’s a bug, a confusing step, or an idea for a new feature.
Ways to Contact Us
There are three ways to contact us, depending on what you need.
- General questions For anything about the site or how a tool works, write to info@pixapdftools.com.
- Technical issues and bugs If a tool is failing, crashing, or producing a bad output, write to support@pixapdftools.com.
- Feedback and suggestions Ideas for new tools or improvements can go to pixapdf@gmail.com.
When You Should Contact Us
Here are some of the most common reasons people get in touch:
- A PDF, image, or text tool is producing an error or a broken file
- Uploads or downloads aren’t going through
- You’ve spotted a bug or something that looks wrong on the site
- You’d like a hand understanding how a specific tool works
- You have an idea for a new tool or a way to improve an existing one
- You have a question about our privacy policy or terms
- You want to flag content or a security concern
If your situation isn’t listed here, contact us anyway. It is better to hear about something minor than to have you stuck without an answer.
How to Contact Us in 4 Simple Steps
Before You Write In
A minute of preparation can save a whole round of back and forth emails:
- Check the frequently asked questions further down this page, since your question may already be answered there
- Note down the exact error message, if one appeared on screen
- Try the tool once more in a different browser to see if the problem repeats
- Keep the file you were working with handy in case we ask you to send it
What’s on PixaPDF Tools
The platform currently has 50+ free tools, split roughly into four groups: PDF tools for converting, compressing, merging, splitting, and editing; image tools for resizing, compressing, and converting between formats such as PNG, JPG, and WEBP; text tools; and a set of document security tools for protecting files. Nothing requires an account or a download. Everything runs directly in the browser.
Why Your Feedback Matters
Several of our most requested features started as a suggestion sent in by someone using the contact form, including speed improvements to the PDF compressor and a redesign of the image resizer’s output settings. If something about the site is slow, unclear, or missing a feature you would expect, that is exactly the kind of message that leads to a real change.
Contact Us on Social Media
These accounts are checked regularly, so if you would rather contact us through social media than email, sending a direct message works just as well.
Contact Us Through This Form
Prefer not to open your email app? You can also contact us directly using the form below, and we will reply within 24 to 48 hours.
Frequently Asked Questions About How to Contact Us
How long does it take to hear back?
Most messages are answered within 24 to 48 hours on working days. Bug reports are looked at first since they affect the most people.
Is what I share kept private?
Yes. Your message is used only to answer your query and is handled under our Privacy Policy. It is not sold or shared with outside companies.
A specific tool isn’t working. What should I include?
The tool’s name, the file type you were using, and any error message you saw. A screenshot makes it much quicker to reproduce and fix.
Do you offer live chat support?
Not at the moment. Every request is handled personally by email or the contact form so nothing gets lost, and so each answer is properly considered rather than rushed.
Can I call instead of emailing?
Support is offered by email and the contact form only, which keeps a proper written record and allows a thorough follow up on every issue.
About PixaPDF Tools
PixaPDF Tools is a free platform of 50+ online tools for working with PDFs, images, and text, built on the idea that everyday digital tasks should not require paid software. It is used by students, freelancers, small business owners, and anyone who needs a quick, reliable tool without signing up for anything.
If you still need to contact us after reading through this page, the inbox is open every day of the week and every message is read personally.